Tickets and various discount fares

日本語

ReservationsPurchaseTicketsChange and CancelRefund

1 Reservations (for seats)

■ Please make a reservation for your seat before you purchase a ticket.

*It will be hard to reach us by phone during the morning and right before business closing time due to concentration of phone calls. Thank you for your understanding.

■ We accept reservations as listed below

  • Internet
  • Mobile site
  • Express bus reservation center (Telephone)
  • Ryobi express bus center, and other tourism centers
  • Joint Operation Company counters
  • Contracted travel agencies.

Online Booking 

■ Acceptance of reservations will start at 9 am, one month prior to the date of your choice (however, in the case of Osaka, Kochi, Matsuyama line, and Tokushima line, it starts a month and a day prior to the date of your choice).

  ※Starts at midnight on the website and mobile site

  • In the case of making a reservation for a round trip, it is possible to exceed one month as long as the outward trip is within a month, and is within the round-trip discount period.
【Example】

As of July 14th, made a reservation for the Kobe bus service → Outward trip: August 14th. Return trip: Able to make a reservation for August 20th.
(However, the Tokyo line and the Nagoya line are excluded)

2 Purchase

■ Each kind of tickets (including book of tickets) can be purchased at those stated below.

  • Affiliated convenience stores (Lawson, FamilyMart, Circle K, and Sunkus) ←Reservations on the internet/mobile sites in advance is necessary.
  • Ryobi express bus center, and other tourism centers
  • Tenmaya bus station
  • Joint Operation Company counters
  • Contracted travel agencies.

■ Please purchase tickets as soon as possible.

   If you made a reservation within 5 days prior to your departure date, please purchase your ticket until 6PM of the day before departure.

  • (However, if you used the “internet early reservation discount 3”, you have up till three days prior to the departure. Please note that when using “internet early reservation discount 5”, and if you have not purchased your ticket at least 5 days prior to your departure, it will be automatically canceled. )
  • Starting from November 1st, 2016 (Tuesday), reservations regarding all the express bus routes will be automatically canceled, when there is no purchase of tickets until three days prior to departure in which where booked at least five days prior to departure.

Online payment 

3 Information on tickets and various discount fares

Adult-One way fare

■ One way fare for junior high school students

Child fare

■ Half price of the one way fare for adults (any amount under 10 yen are rounded up)

■ Child fare applies to children in elementary school

■ Children under preschool are free (However, child fare is required when securing seats)

  • Round trip discounts for child fare are only applied in Shinagawa, Shinjuku, Nagoya, Kobe, and the Matsuyama line.
  • There are no book of tickets for children.
Disability discounts

■ Half price of an one way ticket (any amount under 10 yen are rounded up)

■ A Physical Disability Certificate or Rehabilitation Certificate holding customer who are “Class 1” or “Class 2” certified

■ For “Class 1” customers, the fare will be half price for their caregiver also (for the same service and section)
   Please make a request during reservation. Also, please present your certificate upon boarding.

  • Reservations cannot be done on the internet/mobile sites.
  • For Certification of the Psychiatric Disordered holding customers, discounts are only available on the Okayama – Kurayoshi line.
  • Guide dogs and helper dogs are free. Please request in advance during reservation.
Student discounts

(Applied in Shinagawa, Hamamatu-cho, Shinjuku, Osaka, Kyoto, Kochi, Matsuyama, and the Tokushima line).

■ Student discounts applies to junior high school students, high school students, university students, and vocational school students.
■ Subjected schools

  • Schools that are prescribed in Article 1 of the School Education Act of Japan
  • Auditors and foreign schools are excluded

■ Please present your student ID to the bus crew upon boarding.

   In the absence of presentation, we will apply ordinary fare. (The differential cost will be claimed)

  • (Note) When boarding before March 31st, and if you have returned your student ID due to graduation, please present an identification card and proof of your attendance to school (copy of diploma, student discount certificates issued from your school, etc.), and when boarding after April 1st and have not yet been provided with a student ID due to recent enrollment, please present an Identification card and anything that can prove your attendance to school (copy of admission, certificate of conformance, or certificate of enrollment).
  • There are no round trip discounts or book of tickets for student discounts.
Round trip discount tickets

(Applied to those excluding Tokyo station and the Kurayoshi line)

■ Application of round-trip discount has the conditions listed below

  • Same boarding/alighting point (same rate) within the round trip.
    However, when the out-bound and in-bound have the same normal one way ticket fare, the bus stop may can be different except for the combinations listed below.
  • The number of people shall not change for both ways.
  • The days between out-bound and in-bound are within regulation. (Valid for 10 days including the out-bound route. However, 7 days for Izumo and the Matsue line, and 14 days for the Kansai International Airport line.)
  • ※Please purchase the round trip ticket at the ticket sales counter or affiliated convenience store after you have made the reservation, and before you board the bus.
    (You cannot purchase on the bus)
  • ※Round trip discounts for child fare only applies in Tokyo, Nagoya, Kobe, and Matsuyama line.
  • There are no round trip discounts for the student fare.
Internet early reservation discount

(Tokyo station line, and Osaka line)

■ Please make a reservation on the internet of mobile website, and purchase the ticket before the deadline listed below.

  • Tokyo station line (Mamakari Liner) ・・・ until 5 days before the date of departure
  • Osaka line (Ryobi Express) ・・・until 3 days before the date of departure

(Please keep in mind that if there is no purchase made by the deadline, the reservation system will do an automatic cancelation)

■ Changes to the boarding date, service and location are not accepted. If you wish to make a change, please cancel and make a new reservation, and purchase a new ticket.

■ Cancelation of your reservation, and reducing the number of people are accepted. (However, the customer has to make the changes/cancelations on the internet or mobile site themself).

■ There are limited number of seats for internet early reservation discounts. Please make your reservation as soon as possible.
 ※The internet early reservation discount does not have discounts for the child fare, student fare, disability fare, and round trips.
■ Please purchase at the ticket sales counter or affiliated convenience store before boarding. (Internet early reservation tickets cannot be issued at travel agencies)

Book of tickets

  (Applied in Shinagawa, Nagoya, Kyoto, Osaka, Kansai International Airport, Kobe, Yonago, Hiroshima, Kochi, Matsuyama, and Tokushima line)
■ 4 sheeted booklet that is valid for 6 months after issue (for the Kansai International Airport line, 11 sheeted booklet valid indefinitely)

■ How to purchase There is either “A” or “B”,
  (Note) Book of tickets cannot be booked by phone. Please use the internet or mobile website.

A: Purchase at the express bus center at west entrance of Okayama station, or at each Ryobi bus tourism center (In these cases, there is no need for reservations).
     ↓
  Seat reservation (internet/mobile site, phone, or counter)
     ↓
  Go to bus stop on the day of boarding

B: Purchase at convenience store
     ↓
 Make a reservation for book of tickets at the internet or mobile site.
     ↓
  Purchase the book of tickets at a convenience store
     ↓
  Seat reservation (internet/mobile site, phone, or counter)
     ↓
  Go to the bus stop on the day of boarding
  (However, reservations for book of tickets for the Kansai International Airport line are not accepted. Purchasing will be held at the Kansai International Airport counter, the express bus center at west entrance of Okayama station, or at each Ryobi bus tourism center).

■ When purchasing book of tickets after you have made a seat reservation, please submit the book of ticket number to the “Ryobi express bus reservation center” after you have purchased the book of tickets.

  • For refunds, the original ticket of the book of ticket is required.
  • If you have a book of ticket that is for a joint operated route with Ryobi bus, then the book of tickets are accepted.
  • There are no book of tickets for children or student discounts.
Coupon tickets

■ They are only sold at each Ryobi bus tourism center.

Please check each page for details.

<Set of Kansai International Airport one-day trip tickets>

<Set of Horikawameguri tickets>

Loss of tickets

■ Please keep your ticket safe, because if you lose or forget your ticket, you will have to pay the fare again on the day of departure.

Please note that you will not be able to board if you do not present a ticket.
In this case, we will provide you with a receipt certificate. If the lost ticket is found within a year, you will receive a refund at the counter when you bring the ticket and receipt certificate. In that case we will refund the amount deducted from our regulated fee. (The deadline for refund acceptance may vary depending on the operating company). Also, we will take the same measure when a ticket is forgotten or stolen.

 

4 About changing and cancellation of reservations

■ Change/Cancelation are accepted if it is before the departure of your reserved service.

■ Please contact the Highway bus reservation center (TEL: 086-232-6688 Reception hours: 9:00 – 18:00) if you have any changes or cancelation.

■ If you have made a reservation on the internet/mobile website, you can make changes (only once) and cancelations on the internet/mobile website.

  • After purchasing a ticket, or if you are using a book of tickets, there will be no charge of fee limited to the first change only.
  • However, second changes are not accepted.
  • In that case, you will have to apply for a refund, make a new reservation, and purchase another ticket. In this regard, a predetermined refund fee will be charged.
  • (Note) In the case of using the internet early reservation discount, please go to the internet/mobile website to reduce the number of people and/or to make cancelations.
  • However, changes to the boarding date and services are not accepted. Please cancel and make a new reservation.

■ Reservations can be made from on month prior to the date of departure. (However, a month and a day for Osaka, Kochi, and the Matsuyama line)

※ For the internet/mobile website it starts at midnight, and for the express bus reservation center, it starts at 9:00.

※Changes/cancelations cannot be made at an affiliated convenience store, so please contact the Ryobi express bus reservation center (TEL: 086-232-6688 Reception hours: 9:00 – 18:00 ). (Note) Only in Kansai International Airport, reservations are accepted until 4PM of one day before the date of departure.

 

5 About refunds of tickets and book of tickets.

Please take special care of your purchased ticket/book of tickets, because you will need it to receive a refund.

Also, please bring your credit card and receipt if you purchased with your credit card.

■ For tickets that were canceled before the time of departure, please start the refund procedure within a month at the counter of purchase. During this time, a predetermined refund fee will be charged.

※Please note that we do not provide refunds in any cases for reserved tickets that have pasted the time of departure.

To make a cancelation, please contact the counter or the Ryobi express bus reservation center (TEL: 086-232-6688 Reception hours: 9:00 – 18:00).

※It is also possible to cancel on the internet/mobile website before the time of departure.

※Otherwise, please receive a “non-boarding certificate” from the driver at the bus stop before time of departure.
If you have this “non-boarding certificate”, you will be able to receive a refund after the time of departure (within a month).

※If you miss the express bus due to delay of trains and such, and if you have a certificate for that delay from the operating company, you can get on a ride later in the same day if there is vacant seat. However, if you miss the last bus, it is not possible to carry it over to a ride for the next day, so please submit for a refund. For the refund, you will still need a certificate of delay.
※If there was a change made to the ticket, only refunds are accepted. (No changes are accepted).
※No changes are accepted in internet early reservation discounts even with a certificate of delay.
※No refunds are made at any convenience stores for ticktes that were purchased at an affiliated convenience stores. Please visit the counter.
Please contact the Ryobi express bus reservation center (TEL: 086-232-6688 Reception hours: 9:00 – 18:00) for information about the refund counter.

For suspended tickets when stormy weather such as Typhoons occur

We will provide a refund at the counter of purchase with no charge of fee. Refunds for one way fares of round trip tickets, we will provide half price of the whole round ticket price. There will be no refunds for delays.
Normal cancellation fee will be charged, even when canceling in the situation where a delay is expected due to typhoons and such, and if no suspension of bus services have occurred.

 

Refund fee and amount of refund.

  • Example of a one way ticket ……… Amount equal to the sold one way ticket - Refund fee (100 yen)
  • Example for a round trip ticket ……… Amount equal to the sold round trip ticket - Refund fee (100 yen × 2 tickets)
  • Example for only the return trip within a round ticket ……… Amount equal to the sold round trip ticket - Normal one way fare - Refund fee (yen)
  • Example for book of tickets ……… Amount equal to the sold book of tickets - (Normal one way fare × Used amount of sheets) - Refund fee (200 yen)

Refund fee

  • For each normal ticket: 100 yen
  • For book of tickets: 200 yen